Client-First Banker: Elevate Customer Experience

Next Frontier Capital; Muncie (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking an Associate Banker to deliver hospitality and expert financial guidance in a branch setting. You will greet clients, open accounts, and promote digital banking tools while ensuring compliance and high levels of service.

Collaboration with the branch team is essential to meet clients' financial goals. Ideal candidates bring strong client service experience, relationship-building skills, and the ability to learn quickly about products and processes, in a fast-paced

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Strong communication and active listening.
• Ability to learn products, services, and procedures quickly.

Responsibilities

• Greet clients and create a welcoming environment in the branch.
• Provide account servicing, maintenance, and open new accounts per policies.
• Educate clients on day-to-day banking and digital tools (mobile app, online banking, ATMs).
• Build relationships with clients by listening, asking questions, and offering solutions.
• Handle branch operations including cash devices while following bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitality and expert financial guidance in a branch setting. You will greet clients, open accounts, and promote digital banking tools while ensuring compliance and high levels of service.

Collaboration with the branch team is essential to meet clients' financial goals. Ideal candidates bring strong client service experience, relationship-building skills, and the ability to learn quickly about products and processes, in a fast-paced