Client-First Banker: Customer Growth & Tech Solutions

JPMorganChase; Exton (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, open accounts, and help customers use Chase Mobile App, Chase.com, and ATMs. You will greet clients, answer questions, and support branch operations while delivering thoughtful service that aligns with our brand and culture.

As part of the Consumer & Community Banking team, you will build trusted relationships, educate customers on products, and work with colleagues to meet financial goals, embracing diversity and inclusion.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Job description

Chase is seeking an Associate Banker to welcome clients, open accounts, and help customers use Chase Mobile App, Chase.com, and ATMs. You will greet clients, answer questions, and support branch operations while delivering thoughtful service that aligns with our brand and culture.

As part of the Consumer & Community Banking team, you will build trusted relationships, educate customers on products, and work with colleagues to meet financial goals, embracing diversity and inclusion.