Client-First Banker Associate — Mandarin Speaker

JPMorgan Chase & Co.; Los Angeles (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Los Angeles seeks an Associate Banker to deliver client-focused services and build trusted client relationships. You will greet clients, assist with accounts, and guide customers through our digital banking tools, ensuring a welcoming branch experience.

The role emphasizes teamwork, problem solving, and strong communication in both English and Mandarin to meet client needs and regulatory requirements.

Qualifications

• High school diploma or GED is required.
• Fluency in English and Mandarin is required for this role.
• Experience in client service or financial services is preferred.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby flow with a tablet.
• Provide account servicing, assist with opening new accounts, and ensure compliance with policies and regulations.
• Educate clients on day-to-day banking and digital tools like Chase Mobile App, Chase.com, and ATMs.
• Build trusted relationships by listening, asking questions, and sharing product knowledge to help clients achieve goals.
• Handle branch operations including cash devices and adherence to bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Bilingual English Mandarin

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Los Angeles seeks an Associate Banker to deliver client-focused services and build trusted client relationships. You will greet clients, assist with accounts, and guide customers through our digital banking tools, ensuring a welcoming branch experience.

The role emphasizes teamwork, problem solving, and strong communication in both English and Mandarin to meet client needs and regulatory requirements.