Client-First Banker Associate

Aumni; Muncie (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, high-quality hospitality and financial guidance in a branch setting. You will greet clients, assist with daily banking needs, and leverage digital tools to enhance the customer experience.

The role emphasizes relationship-building, collaborative teamwork, and adherence to regulatory requirements, with opportunities to educate clients on a broad range of banking solutions.

Qualifications

• Client-first mindset with friendly, attentive service.
• Ability to build trusted relationships with clients.
• Strong communication to engage clients and understand needs.
• Detail-oriented problem solving and issue resolution.
• Team-oriented collaboration to deliver seamless service.
• Rapidly learn products, services, and procedures.
• Client service experience or comparable background.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet, check-in, and scheduling meetings.
• Exceed client expectations by servicing accounts, maintaining relationships, and opening new accounts in compliance with policies and regulatory requirements.
• Educate clients on day-to-day transactions and digital options (Chase Mobile App, Chase.com, ATMs) for convenient access anytime.
• Build meaningful relationships by listening, asking questions, showing empathy, and sharing product knowledge with the branch team.
• Perform branch operations, including cash devices handling, while adhering to bank policies and procedures.

Skills

Client service

Cash handling

Product knowledge

Tech savviness

Education

High school diploma or GED

Tools

Chase Mobile App

Job description

Chase is seeking an Associate Banker to deliver welcoming, high-quality hospitality and financial guidance in a branch setting. You will greet clients, assist with daily banking needs, and leverage digital tools to enhance the customer experience.

The role emphasizes relationship-building, collaborative teamwork, and adherence to regulatory requirements, with opportunities to educate clients on a broad range of banking solutions.