Funeral Home Client Services Associate

Northstar Memorial Group; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

NorthStar Memorial Group is seeking a Staff Associate at Boza & Roel Funeral Home in Tampa, FL. You will support funeral directors during on-site events, coordinate arrangements with families, and help ensure smooth operations through every stage of the service process.

Ideal candidates bring at least 1 year in customer service, the ability to handle difficult situations with empathy, and a respectful, professional approach to memorial services.

Qualifications

• Minimum 1 year of customer service experience.
• Ability to handle difficult situations with composure.
• Preferred experience in funeral services.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Difficult situations

Funeral services

Job description

NorthStar Memorial Group is seeking a Staff Associate at Boza & Roel Funeral Home in Tampa, FL. You will support funeral directors during on-site events, coordinate arrangements with families, and help ensure smooth operations through every stage of the service process.

Ideal candidates bring at least 1 year in customer service, the ability to handle difficult situations with empathy, and a respectful, professional approach to memorial services.