Family Services Coordinator

Northstar-Memorial-Group; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

NorthStar Memorial Group in Tampa, FL is seeking a Staff Associate at Boza & Roel Funeral Home to support the seamless flow of services and client interactions from initial meeting through final arrangements.

You will collaborate with funeral directors at on-site events, build strong relationships with families, and help prepare memorial spaces. The role emphasizes reverence, professionalism, and compassionate communication.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Relationship building

Professional demeanor

Job description

NorthStar Memorial Group in Tampa, FL is seeking a Staff Associate at Boza & Roel Funeral Home to support the seamless flow of services and client interactions from initial meeting through final arrangements.

You will collaborate with funeral directors at on-site events, build strong relationships with families, and help prepare memorial spaces. The role emphasizes reverence, professionalism, and compassionate communication.