Compassionate Funeral Services Coordinator

nsmg; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

NorthStar Memorial Group seeks a Staff Associate at Boza & Roel Funeral Home to support administrative operations through the client family life cycle. You will coordinate with funeral directors for on-site services and help prepare spaces to honor loved ones with care and professionalism.

The role emphasizes empathetic family service, reverent handling of the deceased, and strong relationship-building with client families, with a focus on seamless service delivery and clear communication.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors for on-site services and arrangement conferences.
• Establish and maintain strong relationships with families.
• Maintain reverence and respect for the deceased at all times.
• Assist in preparing the memorial area before services.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally by phone or in person.

Skills

Customer service

Handling difficult situations

Funeral profession experience

Job description

NorthStar Memorial Group seeks a Staff Associate at Boza & Roel Funeral Home to support administrative operations through the client family life cycle. You will coordinate with funeral directors for on-site services and help prepare spaces to honor loved ones with care and professionalism.

The role emphasizes empathetic family service, reverent handling of the deceased, and strong relationship-building with client families, with a focus on seamless service delivery and clear communication.