Staff Associate

nsmg; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

NorthStar Memorial Group in Tampa, FL seeks a Staff Associate at Boza & Roel Funeral Home to support operations across the client family life cycle, from initial meetings to final arrangements. You will work with funeral directors during on-site services and arrangement conferences.

The role emphasizes compassionate communication, reverence for the deceased, and building trusted relationships with families while ensuring memorial areas are prepared and aftercare items are returned.

Qualifications

• 1 year of customer service experience required or preferred.
• Ability to handle difficult situations with professionalism.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors for on-site services and arrangement conferences.
• Establish and maintain strong relationships with client families.
• Maintain reverence and respect for the deceased at all times.
• Prepare the memorial area for the family before services begin.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally by phone or in person.

Skills

Customer service

Communication

Job description

NorthStar Memorial Group is seeking a Staff Associate at Boza & Roel Funeral Home. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.