Staff Associate (Part Time)

nsmg; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

NorthStar Memorial Group seeks a Staff Associate at Boza & Roel Funeral Home to support administrative operations through the client family life cycle. You will coordinate with funeral directors for on-site services and help prepare spaces to honor loved ones with care and professionalism.

The role emphasizes empathetic family service, reverent handling of the deceased, and strong relationship-building with client families, with a focus on seamless service delivery and clear communication.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors for on-site services and arrangement conferences.
• Establish and maintain strong relationships with families.
• Maintain reverence and respect for the deceased at all times.
• Assist in preparing the memorial area before services.
• Ensure flowers and memorabilia are returned to families after services.
• Answer customer inquiries professionally by phone or in person.

Skills

Customer service

Handling difficult situations

Funeral profession experience

Job description

NorthStar Memorial Group is seeking a Staff Associate at Boza & Roel Funeral Home. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.