Client-Facing Systems Administrator — IT Security & Solutions

Sjrollins; Portland (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care

Dental

Vision

Death and Disability

Retirement Plan

Profit Sharing

Job summary

S. J. Rollins is seeking a Senior Technical Support Specialist to take ownership of customer IT infrastructure.

You'll collaborate with senior engineers, manage client IT environments, and ensure timely delivery of solutions for complex problems at enterprise scale. You will build strong client relationships, maintain network security, and contribute to ongoing improvement by identifying value-added opportunities.

Qualifications

• Meet or exceed responsibilities and expectations of Senior Technical Support Specialist

Responsibilities

• Assist Senior System Administrators and Network Engineers with projects
• Assist lower-level technicians in building their knowledge and experience
• Independently manage billable time through onsite appointments and help desk tickets
• Serve as primary contact for select group of clients
• Effective communication with client from problem definition and cost estimate through follow-up of successful solution
• Estimate and quote sales for any product in inventory including hosted services
• Recognize business opportunities from clients and propose solutions with minimal input from Team Leader
• Accept assignment of emergency phone as required
• Able to discover value add work for customers, and significantly reduce reliance on help desk to receive work

Job description

S. J. Rollins is seeking a Senior Technical Support Specialist to take ownership of customer IT infrastructure.

You'll collaborate with senior engineers, manage client IT environments, and ensure timely delivery of solutions for complex problems at enterprise scale. You will build strong client relationships, maintain network security, and contribute to ongoing improvement by identifying value-added opportunities.