Senior Technical Support & Client Success Engineer
Sjrollins
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Benefits offered by this job
Job summary
Sjrollins in Portland, Maine, is seeking a Senior Technical Support Specialist dedicated to ensuring customer success through effective technical assistance and proactive problem-solving. You will serve as the primary contact for a select group of clients, managing various technical issues from installations to troubleshooting.
You will be expected to work independently, solve help desk tickets, and assist in team development while fostering strong relationships with clients through clear communication and understanding of their needs.
Qualifications
- Meet or exceed responsibilities and expectations of a Technical Support Specialist.
- Ability to solve 90% of help desk tickets independently.
- Demonstrate critical thinking and decision-making skills.
Responsibilities
- Provide fast response times for customers.
- Build and maintain positive relationships with clients.
- Assist Team Leader and System Administrators on projects.
- Fully complete onsite appointments and assigned tasks.
Skills
Job description
Sjrollins in Portland, Maine, is seeking a Senior Technical Support Specialist dedicated to ensuring customer success through effective technical assistance and proactive problem-solving. You will serve as the primary contact for a select group of clients, managing various technical issues from installations to troubleshooting.
You will be expected to work independently, solve help desk tickets, and assist in team development while fostering strong relationships with clients through clear communication and understanding of their needs.
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