System Administrator

S. J. Rollins Technologies, Inc.; Bangor (ME); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Care

Dental

Retirement Plan

Profit Sharing

Job summary

A technology services provider in Bangor, Maine is looking for a Mid-Senior level Technical Support Specialist to manage client relationships and IT infrastructure. The role requires 3+ years of experience and a proactive approach to problem-solving. Candidates will support Senior Administrators and engage directly with clients, ensuring best practices in data security. The position offers full-time employment with benefits including healthcare and profit sharing.

Qualifications

• Minimum 3 years of experience required.
• Ability to build long-term relationships with clients.
• Proficient in IT infrastructure management.

Responsibilities

• Assist Senior System Administrators and Network Engineers with projects.
• Independently manage billable time through onsite appointments.
• Serve as primary contact for a select group of clients.

Skills

Customer relationship management

Data security practices

Problem-solving

Communication skills

Project management

Job description

Key Results Area #1: Take Ownership of the Customer’s Technological Success

• Build long-term relationships with customers
• Ensure customers data and network security is maintained with industry best practices
• Design, estimate, quote, and implement solutions to solve customers’ problems
• Interact with the accounting department on the customers’ behalf and describe value for work performed
• Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client
• Provide fast response times for customers

Key Results Area #2: Being a Valuable Team Member

• Provide a good example of S. J. Rollins culture and values
• Be on time for work and scheduled meetings
• Participate in regular team and company meetings
• Take responsibility for personal and career development
• Take responsibility for the training and education of less experienced team members

Entry Knowledge

• Meet or exceed responsibilities and expectations of Senior Technical Support Specialist

Skill Level

• Minimum Experience Level: 3 years

Responsibilities

• Assist Senior System Administrators and Network Engineers with projects
• Assist lower-level technicians in building their knowledge and experience
• Independently manage billable time through onsite appointments and help desk tickets
• Serve as primary contact for select group of clients
• Effective communication with client from problem definition and cost estimate through follow-up of successful solution
• Estimate and quote sales for any product in inventory including hosted services
• Recognize business opportunities from clients and propose solutions with minimal input from Team Leader
• Accept assignment of emergency phone as required
• Able to discover value add work for customers, and significantly reduce reliance on help desk to receive work

Expectations

• Adhere to policies and procedures as outlined in the Employee Handbook
• Meet or exceed the billable hours per day expectations established at each performance review
• Best indicator of success is to work 5 days a week and be on time for work each day
• Show a good attitude towards people and a willingness and passion to learn new skills
• High-level client communication (inc. conflict resolution) in writing and in person
• Demonstrate critical thinking and decision-making skills while working towards a solution
• Proactively manage a client’s IT infrastructure
• Begin development of high-level skills in a given IT discipline
• Develop strong relationships with clients that result in an increased reliance on you for IT needs
• Maintain a flexible schedule to allow for periodic night/weekend work and out of state work

Benefits

• Health Care
• Dental
• Retirement Plan
• Profit Sharing

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting