Senior Managed Security Services Admin | Incident Response Lead

SRI Tech solutions Inc; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

SRI Tech solutions Inc in Chicago is seeking a Senior Administrator to manage technical escalations and provide expert support. In this role, you will ensure proper communication and quick resolutions to technical issues while coordinating with various stakeholders.

The ideal candidate will have 3-5 years of experience with skills in Symantec Antivirus, Managed Security Services, and Networking. You will also be involved in service improvement programs and communication with customers.

Qualifications

• Minimum 3-5 years of experience in a relevant IT role.
• Strong knowledge of Symantec Antivirus and networking concepts.
• Experience with Managed Security Services and ITIL documentation.

Responsibilities

• Handle first point escalation for all technical and process issues.
• Provide technical subject matter expertise where required.
• Perform root cause analysis for major incidents.

Skills

Symantec Antivirus - Endpoint Protection - SEP

Managed Security Services - MSS

Networking and Infrastructure

ITIL Documentation

Job description

SRI Tech solutions Inc in Chicago is seeking a Senior Administrator to manage technical escalations and provide expert support. In this role, you will ensure proper communication and quick resolutions to technical issues while coordinating with various stakeholders.

The ideal candidate will have 3-5 years of experience with skills in Symantec Antivirus, Managed Security Services, and Networking. You will also be involved in service improvement programs and communication with customers.