Client-Facing Services Delivery Project Manager

Ciena; United States; On-site; USD 80,000 - 128,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) and DCPP with company matching

ESPP

EAP

Paid holidays

Paid sick leave

Paid vacation

Job summary

Ciena is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes.

Success comes from coordinating cross-functional teams, managing project complexity, and delivering consistent customer results.

Qualifications

• Bachelor's degree in Engineering or related field required.
• 3–5 years in Service Delivery, Project Management, Service Coordination, or related industry.
• Experience with design, deployment, migration, and validation of network lifecycle activities.
• Background in optical transport and networking environments including DWDM and L0/L1 technologies.
• Experience interacting with customers and cross-functional delivery teams.
• Certifications: PRINCE2 or PMP preferred.

Responsibilities

• Lead customer-facing service delivery projects across the full project lifecycle.
• Coordinate project scope, schedules, milestones, resources, and execution activities.
• Implement communication plans and provide project status updates, risk visibility, and resolution tracking.
• Conduct risk assessments and execute mitigation plans throughout project delivery.
• Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes.
• Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments.
• Interface with customers, engineering teams, sales, bid management, service delivery groups, partners, and finance teams to achieve project and business objectives.

Skills

Project management

Cross-functional collaboration

Customer interaction

Communication

Education

Bachelor's degree in Engineering

Tools

Project management tools

Job description

Ciena is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes.

Success comes from coordinating cross-functional teams, managing project complexity, and delivering consistent customer results.