Remote Services Project Manager — Delivery Leader

Ciena Corporation; United States; Hybrid; USD 80,000 - 128,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) with company match

Employee Stock Purchase Program

Paid holidays, vacation and sick time

Employee Assistance Program

Job summary

Ciena Corporation is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes.

Success comes from coordinating cross-functional teams, managing project complexity, and delivering consistent customer results.

Qualifications

• Education: Bachelor’s degree in Engineering or related field.
• 3–5 years of experience in Service Delivery or Project Management or related field.
• Experience using project management tools.
• Background in optical transport and networking environments including DWDM/L0/L1.
• Experience coordinating with customers and cross-functional teams.
• Proven influencing and collaboration across multiple teams.

Responsibilities

• Lead customer-facing service delivery projects across the full lifecycle.
• Coordinate scope, schedules, milestones, resources, and execution activities.
• Implement communication plans and provide status updates, risk visibility, and tracking.
• Conduct risk assessments and execute mitigation plans.
• Chair customer and internal project meetings to communicate progress and outcomes.
• Monitor execution against scope, resources, budget, and delivery commitments.

Skills

Project management

Stakeholder management

Cross-functional coordination

Risk assessment

Communication

PM tools

Education

Bachelor’s degree in Engineering

Tools

PM tools

Job description

Ciena Corporation is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes.

Success comes from coordinating cross-functional teams, managing project complexity, and delivering consistent customer results.