Client-Facing Service & Support Analyst (Hybrid)

Holman Enterprises; Mount Laurel Township (NJ); Hybrid; USD 61,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury/D

Job summary

Holman Enterprises is seeking a client-focused representative to maintain strong client relationships and resolve inquiries efficiently. The role supports M&A projects and prioritizes a busy queue to ensure timely responses.

As a primary contact for escalations, you will help deliver high-quality service while collaborating with specialists and updating knowledge resources for the team. This is a hybrid, full-time position with competitive pay.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Experience in case management, administrative support, or customer service.
• Familiarity with DMV regulations and processes is preferred but not required.
• Strong communication and problem-solving skills; ability to work independently and in a team.

Responsibilities

• Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving
• Supports clients with mergers and acquisitions (M&A) projects, ensuring seamless transition for new clients
• Manages and prioritizes the priority queue, ensuring timely and efficient resolution of client inquiries and issues
• Drives resolution across all case types, leveraging expertise to address and resolve cases effectively
• Serves as the primary point of contact for formal client escalations, addressing concerns promptly and working to achieve positive resolutions
• Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients

Skills

Client-facing

Relationship management

Communication

Problem-solving

M&A project support

Time management

Attention to detail

Education

Bachelor's degree in a related field

Tools

MS Office (Outlook)

Excel

Word

PowerPoint

Project

Visio

SharePoint

Job description

Holman Enterprises is seeking a client-focused representative to maintain strong client relationships and resolve inquiries efficiently. The role supports M&A projects and prioritizes a busy queue to ensure timely responses.

As a primary contact for escalations, you will help deliver high-quality service while collaborating with specialists and updating knowledge resources for the team. This is a hybrid, full-time position with competitive pay.