Senior Hybrid Client Solutions Specialist

Care.com; Town of Texas (WI); Hybrid; USD 33,062,000 - 35,818,000; Full time

Benefits offered by this job

Hybrid work environment

Office in Dallas

Health insurance

401K matching

Paid holidays

Paid time off

Job summary

Care.com is seeking a Premium Client Solutions Specialist to deliver exceptional support to clients. You will resolve inquiries, manage inbound communications, and document interactions in our CRM system (Salesforce preferred).

The role emphasizes empathy, problem-solving, and adherence to SLAs in a hybrid environment. This position requires at least 5 years in customer service, strong communication, and the ability to collaborate with teams to ensure high-quality client experiences.

Qualifications

• Proven Customer Service Experience: Minimum 5 years of experience in a customer service role.
• Excellent Communication Skills: Strong verbal and written communication skills.
• Problem-Solving Ability: Ability to analyze problems and implement solutions.
• Empathy and Patience: Address client concerns with empathy and patience.
• Detail-Oriented: High accuracy in documenting interactions and resolutions.
• Technical Proficiency: Proficiency with CRM systems (Salesforce preferred) and Google suites.
• Team Player: Works well in a team and supports colleagues.
• Adaptability: Handles changing priorities and multitasks.

Responsibilities

• Resolve client inquiries and issues promptly and accurately.
• Manage inbound communications via calls, emails, and other channels.
• Record all client interactions and resolutions in the CRM (Salesforce preferred).
• Provide clear information about products, services, and policies.
• Escalate complex issues to internal teams with clear client communication.
• Adhere to SLAs and company procedures for consistent quality.
• Gather client feedback and identify service improvements.
• Collaborate with team members to ensure efficient workflow.

Skills

Customer service

Communication skills

Problem-solving

Empathy

Detail-oriented

CRM systems

Google Workspace

Team player

Adaptability

Tools

Salesforce

Google Workspace

Job description

Care.com is seeking a Premium Client Solutions Specialist to deliver exceptional support to clients. You will resolve inquiries, manage inbound communications, and document interactions in our CRM system (Salesforce preferred).

The role emphasizes empathy, problem-solving, and adherence to SLAs in a hybrid environment. This position requires at least 5 years in customer service, strong communication, and the ability to collaborate with teams to ensure high-quality client experiences.