Client-Facing Security Operations Manager

QFS - Quality Facility Solutions; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

QFS - Quality Facility Solutions in New York, NY is seeking a Security Account Operations Manager to oversee day-to-day Security and Concierge operations across assigned client accounts, ensuring staffing, post safety, and service quality.

You will coach officers, coordinate with scheduling, conduct site visits, review incidents, and drive improvements in post orders and procedures while maintaining strong client relationships and compliance with NYS licensing requirements.

Qualifications

• Current NYS Security Guard License.
• Minimum of 5 years of security operations experience, including at least 2 years in a supervisory or management capacity.
• Multi-site or multi-client security management experience strongly preferred.
• Valid driver’s license and reliable personal vehicle required.
• CPR/AED certification preferred or ability to obtain certification.

Responsibilities

• Oversee daily Security and Concierge operations across assigned client accounts and locations.
• Serve as a primary operational contact for assigned clients, maintaining regular communication regarding service delivery, staffing, incidents, and operational concerns.
• Conduct routine site visits to evaluate officer performance, appearance, post coverage, compliance, and overall service quality.
• Manage, coach, and support Security Officers, Concierge personnel, supervisors, and field leadership, including addressing performance issues when necessary.
• Respond to call-offs, staffing shortages, and coverage issues, partnering with Scheduling to ensure open posts are filled and client requirements are maintained.
• Ensure personnel are properly trained and understand site-specific post orders, responsibilities, and client expectations.
• Review incident reports and ensure significant incidents are properly escalated, documented, investigated when appropriate, and followed through to resolution.
• Assist with the development, implementation, and maintenance of post orders, SOPs, and operational procedures.
• Review timesheets, payroll information, overtime, and scheduling exceptions for accuracy and operational control.
• Monitor overtime, call-offs, uncovered hours, staffing trends, and other operational performance indicators, providing regular updates to the Director of Security and Concierge.
• Support new account startups, client transitions, special assignments, and operational initiatives.
• Participate in client meetings, operational reviews, and internal security meetings as required.
• Perform additional operational responsibilities as needed to support the Security and Concierge division.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Staff coaching

Travel between sites

Microsoft Office

Outlook

Education

NYS Security Guard License

CPR/AED certification

Tools

Microsoft Office

Outlook

Job description

QFS - Quality Facility Solutions in New York, NY is seeking a Security Account Operations Manager to oversee day-to-day Security and Concierge operations across assigned client accounts, ensuring staffing, post safety, and service quality.

You will coach officers, coordinate with scheduling, conduct site visits, review incidents, and drive improvements in post orders and procedures while maintaining strong client relationships and compliance with NYS licensing requirements.