Security Account Manager-Manhattan, New York

Securitas, Inc.; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Paid training and development

Career advancement opportunities

Collaborative work environment

Job summary

Securitas, Inc. is seeking an Account Manager in New York to oversee client relationships, support operational excellence, and ensure high standards of performance and compliance.

You will serve as the main liaison between the client and internal leadership, ensuring service expectations are met and contracts are fulfilled. Responsibilities include supervising security personnel, conducting site visits, and coordinating scheduling and payroll while maintaining compliance with policies and

Qualifications

• High School diploma or GED required; degree preferred.
• 3–5 years in security, operations, or account management.
• Proven ability to lead large teams in corporate environments.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Serve as the primary contact for client representatives and maintain relationships.
• Oversee daily security operations and ensure contract requirements are met.
• Coach and develop supervisory staff and security personnel.
• Conduct site visits, inspections, and quality assurance reviews.
• Monitor staffing levels and coordinate with recruiting teams.
• Ensure officers are trained and compliant with standards.
• Investigate incidents, prepare reports, and follow up on concerns.
• Track performance metrics and identify improvement opportunities.
• Coordinate scheduling, payroll review, and related administrative tasks.
• Support emergency planning and business continuity initiatives.
• Maintain compliance with company policies and applicable regulations.

Skills

Client relationship management

Verbal and written communication

Multitasking and prioritization

Leadership and coaching

Customer service focus

Operational oversight

MS Office proficiency

Problem solving

Valid driver's license

Security industry knowledge

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

Description

We are seeking a dynamic, professional, and results-driven Account Manager to oversee client relationships, support operational excellence, and ensure the successful delivery of security services. This position serves as the primary liaison between the client and internal leadership teams, ensuring service expectations are met while maintaining high standards of performance, compliance, and customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for client representatives and maintain strong professional relationships.
• Oversee daily security operations and ensure contract requirements are consistently met.
• Manage, coach, and develop supervisory staff and security personnel.
• Conduct regular site visits, inspections, and quality assurance reviews.
• Monitor staffing levels and collaborate with recruiting teams to address hiring needs.
• Ensure all officers are properly trained and compliant with company and client standards.
• Investigate incidents, prepare reports, and provide timely follow-up on security concerns.
• Track performance metrics and identify opportunities for operational improvement.
• Coordinate scheduling, payroll review, and administrative functions related to account management.
• Support emergency response planning and business continuity initiatives.
• Maintain compliance with all company policies, procedures, and applicable regulations.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum 3–5 years of security management, operations management, or account management experience.
• Demonstrated experience leading large teams in a corporate, commercial, or campus environment.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation preferred.
• New York State Security Guard License required or ability to obtain prior to employment.

Preferred Qualifications

• Experience managing large-scale corporate security accounts.
• Knowledge of access control systems, incident management platforms, and security technologies.
• Experience with budgeting, staffing, and workforce planning.
• CPR, First Aid, or other related certifications are a plus.

What We Offer

• Competitive annual salary of $100,000
• Comprehensive benefits package
• Paid training and professional development opportunities
• Career advancement opportunities within a growing organization
• Supportive leadership and collaborative work environment

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