Security Operations Manager – Lead Staffing & Client Service

Arrow Security; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Positive work culture

Opportunities for growth

Job summary

A leading security firm in New York is seeking an Operations Manager to oversee security staffing and scheduling in critical areas. You will ensure exceptional customer service and compliance while managing a team of security officers. The ideal candidate should possess at least 2 years of experience in security operations and demonstrate strong leadership and communication skills. This role offers a competitive salary range of $70,000 to $80,000 annually.

Qualifications

• Must have 2 years' experience in managing security operations or accounts.
• Ability to work in a team setting and structured environment, following strict processes.
• Must be flexible in availability to tend to accounts when needed.

Responsibilities

• Manage 4,500-5,500+ contract hours.
• Handle scheduling of assigned security staff as congruent with client needs.
• Train, mentor and support uniformed security officers.
• Liaison with client and coordinate communication of operations.

Skills

Teamwork

Flexibility

High pressure accountability

Customer service

Management

Tools

Microsoft Office

WinTeam

eHub

Job description

A leading security firm in New York is seeking an Operations Manager to oversee security staffing and scheduling in critical areas. You will ensure exceptional customer service and compliance while managing a team of security officers. The ideal candidate should possess at least 2 years of experience in security operations and demonstrate strong leadership and communication skills. This role offers a competitive salary range of $70,000 to $80,000 annually.