Payroll & HCM Specialist I — Client Care

Insperity, Inc.; Kennesaw (GA); Vor Ort; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

Insperity is seeking a Payroll Specialist I to deliver a premium customer experience through timely transition of new customers, ongoing support for existing clients, and payroll processing assistance. The role focuses on customer service, teamwork, and foundational software competency to support client payroll operations.

Responsibilities include adhering to processes, timely data collection, collaboration with internal resources, and maintaining flexible scheduling to meet client needs.

Qualifikationen

• High School Diploma or equivalent is required; Bachelor’s Degree is preferred.
• One to two years of experience in payroll service bureau operations supporting customers is required.
• Customer service skills in a team environment.
• Communicates tactfully and effectively, verbally and in writing, with all levels of the organization.
• Manages resources to budget and identifies and fulfills staffing needs.
• Broad based exposure to HR disciplines and their impact on payroll, benefits, taxation, and HR practices.
• Proficient in design and delivery of concise and clear presentations to a broad audience.
• Proficient use of Microsoft Office programs and ability to learn other applications as needed.

Aufgaben

• Adheres to existing customer centric processes and procedures that drive delivery of premium service.
• Responds timely to customer requests.
• Collects new customer data timely, reconciles wage detail and processes initial payrolls timely where required.
• Leverages internal resources to provide exceptional client service, meets deadlines and informs stakeholders of resolution status.
• Maintains flexibility in schedule to accommodate clients’ needs.
• Sets high standards of performance for self and others; demonstrates accountability for assignments.
• Escalates complex client issues and follows through to resolution, coordinating with multiple clients.
• Supports processes to ensure SOC-1 compliance and scalable growth with high quality.

Kenntnisse

Customer service

Communication

Presentation skills

Microsoft Office

Ausbildung

Bachelor's degree preferred

Tools

Microsoft Office

Jobbeschreibung

Insperity is seeking a Payroll Specialist I to deliver a premium customer experience through timely transition of new customers, ongoing support for existing clients, and payroll processing assistance. The role focuses on customer service, teamwork, and foundational software competency to support client payroll operations.

Responsibilities include adhering to processes, timely data collection, collaboration with internal resources, and maintaining flexible scheduling to meet client needs.