Office Services & Reprographics Specialist

RR Donnelley & Sons; Tysons (VA); On-site; USD 26,863 - 30,996; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Disability insurance

Life insurance

Job summary

RR Donnelley & Sons in Tysons, VA is seeking an Office Service Associate to provide daily back-office services including reprographics and mail, with support for hospitality, facilities, A/V, reception, and related Williams Lea service lines.

Responsibilities include using logs and proper tickets, performing reprographics, mail and intake tasks, meeting deadlines, resolving basic equipment issues, and ensuring client satisfaction through accurate, timely work.

Qualifications

• High school diploma or equivalent.
• 1+ year office services experience preferred in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills to maintain relationships.
• Good written and verbal communication, including professional telephone and email etiquette.
• Attention to detail with strong organizational skills.
• Must meet deadlines and complete projects timely.
• Ability to handle confidential information and work with diverse backgrounds.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform office services, including reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines and issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Load machines with paper, toner, and supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to company and client policies.
• Use equipment and supplies cost-efficiently.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Deadline oriented

Education

High school diploma or equivalent

Tools

Mail and reprographics equipment

Phone, email, digital reprographics

Job description

RR Donnelley & Sons in Tysons, VA is seeking an Office Service Associate to provide daily back-office services including reprographics and mail, with support for hospitality, facilities, A/V, reception, and related Williams Lea service lines.

Responsibilities include using logs and proper tickets, performing reprographics, mail and intake tasks, meeting deadlines, resolving basic equipment issues, and ensuring client satisfaction through accurate, timely work.