Client-Facing IT On-Site Support Specialist – SF

Bloomberg L.P.; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Benefits plan

Bonus program

Job summary

Bloomberg L.P. is seeking an On-Site Support Specialist in San Francisco to deliver high-touch IT support across client and office environments. You will assist with Windows, Mac, iOS, Android, and endpoint devices, while learning Bloomberg’s mobile and enterprise systems.

You will work with Sales, Engineering, and User Support teams to resolve issues, implement upgrades, and support Order Management activities. A 2–4 year background in IT support is ideal.

Qualifications

• 2–4 years of IT support or related technical role.
• Strong customer service and communication skills.
• Experience supporting Windows and Mac environments.
• Familiarity with networking concepts (TCP/IP, DNS, LAN, WAN) and mobile devices.
• Knowledge of MDM/endpoint management concepts.

Responsibilities

• Deliver high-touch IT support to Bloomberg clients and colleagues.
• Troubleshoot Windows, Mac, iOS, iPadOS, Android, apps, hardware, and connectivity.
• Support PCs, Macs, smartphones, tablets, monitors, docking stations, KVMs, peripherals, and modern workplace tech.
• Develop knowledge of MDM/UEM, mobile enrollment, device compliance, and endpoint management.
• Troubleshoot Wi-Fi, VPN, Bluetooth, USB-C, Thunderbolt, display, charging, and peripherals.
• Support Bloomberg technology installations, upgrades, moves, implementations, and Order Management.
• Apply networking knowledge (LAN, WAN, TCP/IP, DNS).
• Take ownership of issues and communicate progress to customers.
• Partner with Sales, Engineering, Facilities, and other teams.
• Work in an ITIL-based service environment (Incident, Request, Change, Problem).
• Communicate technical information clearly to technical and non-technical audiences.
• Identify opportunities to improve customer experience and support delivery.

Skills

Customer service

Windows & Mac support

Troubleshooting

Tools

MDM/UEM

Apple Business Manager

Intune

Jamf

Windows Autopilot

Job description

Bloomberg L.P. is seeking an On-Site Support Specialist in San Francisco to deliver high-touch IT support across client and office environments. You will assist with Windows, Mac, iOS, Android, and endpoint devices, while learning Bloomberg’s mobile and enterprise systems.

You will work with Sales, Engineering, and User Support teams to resolve issues, implement upgrades, and support Order Management activities. A 2–4 year background in IT support is ideal.