Employee Technology Support Specialist

Bloomberg; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) + match

Paid holidays & time off

Wellness programs

Job summary

Bloomberg L.P. in New York seeks a Service Specialist to deliver 2nd and 3rd line Employee Technology Support across Windows, Mac OS, desktops, laptops, and mobile devices. You will partner with Service Desk, Technician, and Mobile teams as the escalation point for complex issues.

You will support problem management, maintain infrastructure tools, and build strong relationships with stakeholders and business partners while driving service improvements.

Qualifications

• Strong working knowledge of Windows Active Directory and user/computer management.
• Mac OS configuration, troubleshooting, and corporate management experience.
• Hands-on SCCM for deployment and patch management.
• Networking fundamentals: DNS, DHCP, TCP/IP, VPN.
• Experience with enterprise mobile device management (Intune, JAMF).
• Familiarity with Citrix, O365, and collaboration tools.

Responsibilities

• Provide escalated Service Desk, Desktop, and Mobile support to preserve productivity.
• Follow ETS workflows for incidents, requests, problems and changes.
• Use dashboards and internal tools to prioritize and manage workload.
• Drive first-time resolution and high-quality ticket handling.
• Identify automation and efficiency opportunities.
• Contribute to knowledge base and collaborate with Knowledge Management.
• Partner with Continuous Improvement and Product teams to improve service.
• Spot patterns and raise systemic issues to prevent disruption.

Skills

Strong problem-solving

Time management

Effective communication

Education

Degree in Computer Science, Networking, IT Security, or similar

Tools

AD

SCCM

Citrix

PaperCut

StreamLine

vSphere

O365

Webex

Zoom

MS Teams

Intune

JAMF

CUCM

Job description

Bloomberg L.P. in New York seeks a Service Specialist to deliver 2nd and 3rd line Employee Technology Support across Windows, Mac OS, desktops, laptops, and mobile devices. You will partner with Service Desk, Technician, and Mobile teams as the escalation point for complex issues.

You will support problem management, maintain infrastructure tools, and build strong relationships with stakeholders and business partners while driving service improvements.