Client-Facing Implementation Lead

RELX INC; Sacramento (CA); On-site; USD 95,000 - 159,000; Full time

Job summary

RELX INC, a global information analytics company, seeks an Implementation Manager to lead client professional services engagements from planning through delivery. You will manage a portfolio of customer projects, ensure alignment with scope, budget, quality, and timeline, and build strong relationships with customers and internal teams.

You will collaborate with Product, Engineering, and DevOps to translate requirements into actionable plans, drive delivery excellence, and maintain a proactive,

Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, Project Management, or a related field, or equivalent professional experience.
• Project Management certification (PMP, PRINCE2, Agile, or equivalent) preferred.
• Minimum of 5 years of relevant experience in project management, implementation management, or professional services delivery.

Responsibilities

• Serve as the primary point of contact for customer implementation projects and professional services engagements.
• Manage a portfolio of client implementation projects, ensuring delivery within agreed scope, budget, quality, and timeline expectations.
• Build and maintain strong relationships with customers, partners, and internal stakeholders throughout the project lifecycle.
• Analyze client requirements and translate business needs into implementation plans and solution specifications.
• Ensure project objectives, milestones, risks, and dependencies are clearly communicated and managed.

Skills

Stakeholder management

Communication

Leadership

Agile delivery

Education

Bachelor’s degree or equivalent in Business/IT/CS

PM/PRINCE2/Agile certification

Tools

Jira

Confluence

Job description

RELX INC, a global information analytics company, seeks an Implementation Manager to lead client professional services engagements from planning through delivery. You will manage a portfolio of customer projects, ensure alignment with scope, budget, quality, and timeline, and build strong relationships with customers and internal teams.

You will collaborate with Product, Engineering, and DevOps to translate requirements into actionable plans, drive delivery excellence, and maintain a proactive,