Facility Service Coordinator - Glen Allen, VA

VetJobs; Glen Allen (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

BGIS in Glen Allen, VA is seeking a Facility Services Coordinator on-site to support client needs, answer calls, manage room bookings, assist the site management team, and coordinate visitor and contractor activities.

A High School/GED is required; strong customer service skills, attention to detail, and proficiency with Word, Excel and Outlook are essential. While not required, experience in a service center environment is a plus.

Qualifications

• Experience in a customer service center environment.
• Strong attention to detail and grammar.
• Proficient in Word, Excel, Outlook and Internet access; good keyboard skills.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries, managing room bookings.
• Assist the internal site management team as conduit for client requests.
• Assist with visitor/contractor escorts and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Support in meeting room requirements (room reconfigurations & catering).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Skills

Customer Service

Telephone Etiquette

Data Entry

Administrative Support

Education

High School/GED

Tools

Word

Excel

Outlook

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. BGIS is currently seeking a Facility Services Coordinator to join the team in Glen Allen, VA. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

• Meet and greet clients and visitors


• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.


• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.


• Assist with visitor/contractor escorts and instructing and supervising as required.


• Manage the collection and distribution of internal and external mail & courier deliveries.


• Manage the delivery of consumables throughout the refresh areas.


• Support in the provision of building access cards to staff and contractors.


• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).


• Administration duties as required


• Invoicing receipting and reconciliation


• Data entry & records management


• Work Order management


• Maintain distribution lists

Experience/Qualifications:

Additional Qualifications/Responsibilities

• HSE policies and procedures are met and maintained by all stakeholders.


• Strong demonstrated experience working in a Customer Service Center environment.


• Demonstrated understanding of customer service principles.


• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.


• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism.


• Demonstrated attention for detail and grammar.


• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy.


• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Minimum Education Required

High School/GED

Location

City: Glen Allen

State: Virginia

Job Category

Coordinator

Job Code

Operations_ Specialist

Affiliate Sponsor

BGIS