Employee Experience and Client Hospitality Manager

Gensler; San Francisco (CA); On-site; USD 100,000 - 115,000; Full time

Job summary

Gensler is seeking a hospitality leader to shape every touchpoint of client, guest, and workplace experience. This role oversees events, front-of-house, and culture initiatives across our San Francisco office, collaborating with office leadership and Marketing for external events and internal programs.

The ideal candidate blends warmth with executive presence, strong attention to detail, and the ability to anticipate needs in a fast-paced creative environment.

Qualifications

• 5+ years in hospitality or office management.
• Strong judgment, problem-solving, communication, and confidentiality.
• Self-motivated, resourceful, reliable, flexible; willing to work overtime.
• Budget management experience.
• Highly organized; can prioritize multiple tasks.
• Proficient in Microsoft Office; Teams/Zoom.
• Experience in professional services; architecture/hospitality preferred.
• Ability to thrive in a fast-paced, creative environment.
• Experience in sustainability and wellness initiatives.

Responsibilities

• Oversee client and VIP events and visits.
• Manage front-of-house experience and workplace hospitality.
• Coordinate large-scale internal and external events.
• Develop culture moments and programming.
• Lead internal communications and workplace updates.
• Support community engagement and affinity groups.
• Partner with Facilities to implement office protocols and guest experiences.

Skills

Hospitality experience

Office management

Budgeting

Event planning

Executive presence

Communication skills

MS Office (Teams/Zoom)

Tools

Microsoft Office Suite

Teams

Zoom

Job description

Your Role

Overall Focus: Events, culture, community, and hospitality

We are seeking an exceptional hospitality professional to shape every touchpoint of the client, guest, and workplace experience. This highly visible role brings the instincts, warmth, and standards of high-end hospitality to a creative, fast-paced environment.

The person in this role will oversee client and VIP events and visits, front-of-house experience, special events, workplace hospitality, and key cultural moments for our employees and internal community.

This role will work closely with Office Managing Directors to ensure all efforts are aligned with the office vision and strategic goals. The role will also engage with leadership from our Marketing and Communications teams to support community engagement and external events, with light support for PR. The ideal candidate combines warmth with executive presence and exceptional attention to detail, anticipates needs, reads a room, and understands how small touches can make a meaningful impact.

What You Will Do

Hospitality & Guest Experience

• Focus on hospitality
• Oversee the client and guest experience
• Collaborate with internal teams to ensure high-quality meeting and event experiences
• Coordinate external events hosted in the office by clients and industry partners

Events & Programming

• Lead culture moments for the office that excite and engage our people
• Plan and produce large-scale internal events, such as Bonus Day, Appointments Day, Thanksgiving, and Holiday Parties, as well as large-scale external events for clients and industry partners, including ULI Red Party, DFL, Office Opening Party, Inclusion Events (Strive45), and Climate Week.

• Large-scale events require partnership and support from others across the office and, at times, the region

• Support and coordinate our global studio and firm-wide programs that take place in the office, including Management & Board, Senior Associates Retreat, NextGen, and other initiatives, including organizing watch parties for firm-wide programs
• Design and execute programming that fosters creativity, connection, and inspiration

Community & Culture

• Own workplace-related internal communications, including event messaging, reminders, workplace updates, and announcements
• Co-lead Community Engagement and Impact for the office (not required, but highly aligned with the broader role)
• Support affinity groups and office and regional communities
• Oversee the management of employee perk programs, such as lunch subscriptions, museum memberships, and wellness offerings
• Support new hire onboarding with HR to ensure employees feel engaged from day one

Workplace Experience

• Partner with the Facilities Manager to develop and implement office protocols and processes, including guest experience, catering programs, meeting request processes, workplace behaviors, and change management
• Partner with the Facilities Manager to ensure cleanliness and organization
• Oversee the office calendar, including coordination of external organizations utilizing the space

Your Qualifications

• Minimum of 5 years of professional experience in hospitality or office management role(s)
• Excellent judgment, problem-solving, communication and interpersonal skills including an ability to work with individuals at all levels of management and maintain confidentiality
• Must be self-motivated, resourceful, reliable, flexible, and willing to work overtime as needed
• Proven ability to prepare and manage budgets
• Highly organized and an ability to prioritize and accomplish multiple tasks
• Highly proficient in Microsoft Office Suite, including Teams, Zoom, etc.
• Comfortable with technology and new software
• Experience in a professional services firm; architecture, hospitality preferred
• Ability to work and thrive in a fast-paced, creative environment
• Demonstrated prior experience and passion for implementing sustainability and wellness-focused office initiatives including but not limited to supplies, vendors, catering, events, etc.
• Strong client-facing presence with a commitment to delivering exceptional hospitality, professionalism, and service for guests, clients, vendors, and internal stakeholders
• The right candidate will bring best practices and implement new processes as needed for improvement in all areas

*The base salary will be estimated between $100,000 - $115,000 plus bonuses and benefits and contingent on relevant experience

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Awareness Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Affordative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state and local law.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state and local law.

See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.

Regarding Gensler's approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail].