Guest Experience & Events Lead

RRD Company; San Francisco (CA); On-site; USD 32,000 - 47,000; Full time

Job summary

RRD Company in San Francisco seeks a Corporate Event Lead to champion guest experiences across front-of-house touchpoints. The role owns the client space, ensuring it is welcoming, polished, and aligned with brand standards.

The position coordinates meetings, events, hospitality services, and workspace readiness for a hybrid workforce, emphasizing service excellence and staff development to deliver personalized guest experiences.

Qualifications

• Minimum 2 years in receptionist, admin, or front-of-house roles.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal and written/verbal communication.
• Ability to multitask and prioritize efficiently.
• Professional demeanor and attire required.
• Technologically adept and quick to learn new systems.
• Ability to lift up to 50 lbs regularly.
• Strong attention to detail and problem-solving.
• Self-motivated with a positive attitude.
• Experience with A/V equipment setup is a plus.
• Ability to work independently and collaboratively.

Responsibilities

• Own client-facing spaces to reflect brand standards and professionalism.
• Lead guest journey from arrival to departure with warmth and efficiency.
• Act as primary contact for client-facing services and escalation.
• Greet guests and escort to meeting rooms for seamless welcome.
• Plan and execute meetings and events including AV, catering, and logistics.
• Coordinate hospitality services and third‑party vendors.
• Use Book-It and Service Now to manage bookings and space use.
• Gather feedback and drive continuous service improvements.
• Train and develop front-of-house staff for consistent standards.
• Mentor team and ensure unified, professional presence.

Skills

2+ years experience

MS Office

Interpersonal skills

Task prioritization

Professional demeanor

Tech savviness

Physical strength

Attention to detail

Self-motivation

A/V experience

Team collaboration

Tools

A/V equipment setup

Job description

RRD Company in San Francisco seeks a Corporate Event Lead to champion guest experiences across front-of-house touchpoints. The role owns the client space, ensuring it is welcoming, polished, and aligned with brand standards.

The position coordinates meetings, events, hospitality services, and workspace readiness for a hybrid workforce, emphasizing service excellence and staff development to deliver personalized guest experiences.