Client Experience Team Lead - Revenue & Care Growth

Right at Home Southern Arizona; Green Valley (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company contribution

Profit sharing

PTO (20 days)

Paid Holidays

Leadership development

Casual dress

Job summary

Right at Home Southern Arizona is seeking a Client Experience Leader who will guide a three-person administrative team, manage caregivers, and own key client relationships that drive revenue. You will identify opportunities to increase service hours and ensure exceptional ongoing care.

You’ll hire, onboard, train, and support professional caregivers while coordinating care with other providers and partners to maintain top service levels.

Qualifications

• You will lead a three-person administrative team and own client relationships to drive revenue.
• You’ll grow service hours by anticipating client needs and managing caregiver staffing.
• You operate with urgency and follow-through to keep tasks on track.

Responsibilities

• Lead, manage, and hold accountable your administrative team and caregiver staff.
• Own client and family relationships—assess needs, develop care plans, ensure ongoing care.
• Drive revenue growth by proactively increasing billable service hours.
• Ensure proper client-caregiver matching and scheduling with no gaps.
• Hire, onboard, train, and support professional caregivers.
• Coordinate client care with providers and community partners.

Skills

Team leadership

Client relationship management

Revenue growth

Caregiver management

Scheduling coordination

Job description

Right at Home Southern Arizona is seeking a Client Experience Leader who will guide a three-person administrative team, manage caregivers, and own key client relationships that drive revenue. You will identify opportunities to increase service hours and ensure exceptional ongoing care.

You’ll hire, onboard, train, and support professional caregivers while coordinating care with other providers and partners to maintain top service levels.