Referral Intake Specialist: Close Leads, Change Lives

Right at Home of Southern Arizona & Southern Nevada; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company contribution

Profit sharing

Performance Bonus

PTO (20 days)

Paid Holidays

Leadership development

Job summary

Right at Home of Southern Arizona & Southern Nevada is seeking a proactive Referral Intake Coordinator who turns each lead into a client. You’ll own the intake process from first contact to signed client, pursuing every opportunity with urgency and empathy to help families choose in-home care.

You will close on the phone, coordinate with sales/marketing, and nurture relationships across channels to ensure timely, compassionate service for families navigating difficult decisions.

Responsibilities

• Close on the phone — consultatively identify needs, connect them to solutions, and earn the commitment.
• Pursue every lead from digital and local referral sources with persistence until converted.
• Nurture prospective client relationships through phone, email, and text with empathy and professionalism.
• Coordinate with outside sales, marketing, and client experience teams for seamless onboarding.
• Help current clients refer friends, neighbors and family who would also benefit from our services.
• Respond to after-hours inquiries on a rotational basis — because leads don’t only come in at 9am.

Job description

Right at Home of Southern Arizona & Southern Nevada is seeking a proactive Referral Intake Coordinator who turns each lead into a client. You’ll own the intake process from first contact to signed client, pursuing every opportunity with urgency and empathy to help families choose in-home care.

You will close on the phone, coordinate with sales/marketing, and nurture relationships across channels to ensure timely, compassionate service for families navigating difficult decisions.