Director of Client Success North Austin TX

Right at Home Austin West; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary (weekly pay)

PTO and holidays

Supportive team culture

Job summary

Right at Home Austin West is seeking a dynamic Director of Client Success to elevate operations, champion quality assurance, and drive strategic growth across the client and caregiver lifecycle. In this role, you will own the lifecycle, lead field execution, and oversee service delivery for our busy in-home care agency.

If you are a motivated leader with a track record in customer service, operations, and cross-functional collaboration, this position offers autonomy and a clear path to impact

Qualifications

• Experience in customer service, operations, or leadership.
• Excellent communication and attention to detail.
• Ability to balance audits with field presence.

Responsibilities

• Lead intake, supervisory visits, and care-plan development to ensure client retention.
• Oversee visit tracking, audit compliance, and data accuracy in internal systems.
• Coach caregivers through onboarding and ongoing training.
• Serve as the primary liaison among clients, families, and care coordinators.

Skills

Customer service

Operations

Leadership

Communication

Attention to detail

Problem-solving

Field presence

Tools

WellSky

Job description

Right at Home is seeking a dynamic and results-driven Director of Client Success to elevate our operations, champion quality assurance, and drive strategic growth. In this high-impact position, you will own the entire client and caregiver lifecycle—leading field execution, optimizing compliance tracking, and managing the overall service delivery for our busy in-home care agency.

If you are a motivated leader looking to run a critical business function, manage cross-functional initiatives, and directly influence organizational success, this role offers the autonomy and scope to build a rewarding career.

Why You'll Love Working With Us

Right at Home is proud to be an industry "Employer of Choice," with employee satisfaction ratings far exceeding the national average. We believe that happy, well-respected teams deliver the best care.

• Competitive Salary (Paid weekly with direct deposit).
• PTO: 1 week of paid time off for every 6 months worked & paid holidays.
• A Rewarding Culture: Recognition, respect, and a supportive team environment.

Key Responsibilities

• Client Relationship Management: Lead and complete intake, introductory, and supervisory visits to ensure customized care plans, high client retention, and consistent quality of care.
• Operational Excellence & Compliance: Oversee critical visit tracking, audit compliance documentation, and utilize internal systems (like WellSky) to maintain precise data and optimized care coordination.
• Caregiver Support & Training: Champion onboarding, orientations, and continuous coaching to improve caregiver readiness, profile accuracy, and overall retention.
• Strategic Communication: Act as the primary bridge between clients, families, and internal care coordinators to resolve service gaps proactively and handle complex situations with tact and empathy.

What We Are Looking For

• Experience: Strong background in customer service, operations, or as a Leader.
• Skills: Exceptional communication, sharp attention to detail, strong problem-solving skills, and the flexibility to balance administrative audits with field presence.
• Heart: A reliable, trustworthy, and solution-focused leader dedicated to elevating the client-caregiver experience.