Client Experience Strategist (Hybrid/Remote)

Zeta-Global; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Zeta Global is seeking a motivated Client Experience Strategy Specialist to join the Client Experience team. You will support delivering insights for clients, coordinating deliverables, and aligning internal teams to maximize client satisfaction.

The role may be hybrid (NYC, Nashville, LA, San Francisco) or remote based on location, offering growth within a data-driven environment. You’ll drive actionable recommendations, manage project plans, and translate results into client-friendly takeaways

Qualifications

• 1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.
• Strong written and verbal skills.
• Excellent project management and organizational skills; able to manage multiple deadlines and priorities.
• Comfortable working cross-functional and following through on details.
• Proficiency in Microsoft Office Suite with preferred experience in project management tools like Asana.
• Collaborative team player who performs well in a fast-paced environment.

Responsibilities

• Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
• Maintain project plans, timelines, deliverable trackers, and internal documentation.
• Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
• Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
• Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
• Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
• Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.

Skills

Client services

Written & verbal communication

Project management

Cross-functional collaboration

Microsoft Office

Asana

Detail-oriented

Tools

Microsoft Office Suite

Asana

Job description

Zeta Global is seeking a motivated Client Experience Strategy Specialist to join the Client Experience team. You will support delivering insights for clients, coordinating deliverables, and aligning internal teams to maximize client satisfaction.

The role may be hybrid (NYC, Nashville, LA, San Francisco) or remote based on location, offering growth within a data-driven environment. You’ll drive actionable recommendations, manage project plans, and translate results into client-friendly takeaways