Programmatic Client Success Lead — Hybrid NYC

Zeta Global; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision coverage

Equity and stock purchase plan

Employee discounts and wellness

Job summary

Zeta Global is seeking a Senior Client Success Manager – Programmatic to own end-to-end success of a portfolio of strategic programmatic accounts, serving as the day-to-day client lead, operational expert, and strategic partner.

This hybrid role is based in New York City (3 days/week) and requires strong programmatic expertise, collaboration with Sales, Analytics, and Operations, and a focus on driving performance, retention, and growth.

Qualifications

• 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
• Hands-on DSP experience required, including campaign setup, optimization, and reporting.
• Proven ability to independently manage multiple live campaigns and client relationships.
• Strong communication skills and comfort leading client and executive-level conversations.
• High attention to detail and ability to prioritize in fast-paced environments.
• Strong analytical skills and comfort with Excel and performance reporting.

Responsibilities

• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
• Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
• Serve as the technical owner of campaign execution, partnering with Operations to ensure campaigns are set up correctly, optimized, and aligned to strategy.
• Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
• Deliver client-ready reporting and performance insights in partnership with Analytics.
• Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
• Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
• Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.

Skills

DSP experience

Client communications

Campaign management

Analytical skills

Cross-functional collaboration

Tools

Excel

DSP platforms

Job description

Zeta Global is seeking a Senior Client Success Manager – Programmatic to own end-to-end success of a portfolio of strategic programmatic accounts, serving as the day-to-day client lead, operational expert, and strategic partner.

This hybrid role is based in New York City (3 days/week) and requires strong programmatic expertise, collaboration with Sales, Analytics, and Operations, and a focus on driving performance, retention, and growth.