Pet Care Client Services Specialist & Scheduler

Talentify; Chambersburg (Franklin County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

National Veterinary Associates (NVA) is hiring a Client Services Representative in Chambersburg, PA. The CSR will act as a liaison, provide product and service information, resolve issues, and maintain high customer satisfaction for pet owners and their companions.

The role requires empathy, clear communication, and the ability to handle multiple tasks in a fast-paced veterinary setting. Weekend/holiday availability is often needed. Training provided, with growth opportunities within NVA.

Qualifications

• Strong verbal and written communication skills are required.
• Detail-oriented with the ability to manage multiple tasks.
• Ability to stay calm and professional when handling stressful situations.
• Must be organized and able to communicate effectively with clients and teammates.
• Knowledge of veterinary terminology and procedures is preferred.

Responsibilities

• Receive and place calls to clients to schedule appointments.
• Document client and pet records and medical history as needed.
• Provide instructions and invoices, and schedule future visits.
• Dispense prescription items per veterinarian’s instructions when applicable.
• Navigate hospital computer systems to document medical records and communicate with the team.
• Manage client transactions with accurate cash handling and balancing.

Skills

Verbal & written communication

Detail-oriented

Handle stressful situations

Organized

Knowledge of veterinary terminology

Tools

Veterinary practice management software

Job description

National Veterinary Associates (NVA) is hiring a Client Services Representative in Chambersburg, PA. The CSR will act as a liaison, provide product and service information, resolve issues, and maintain high customer satisfaction for pet owners and their companions.

The role requires empathy, clear communication, and the ability to handle multiple tasks in a fast-paced veterinary setting. Weekend/holiday availability is often needed. Training provided, with growth opportunities within NVA.