Client Experience Specialist - Pet Care

VCA Animal Hospitals, Inc; Waipahu (HI); On-site; USD 26,000 - 30,000; Full time

Job summary

VCA Animal Hospitals, Inc in Waipahu, HI is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and guiding their pets to exam rooms. You will manage appointments, process payments, and promote products and services to pet owners.

The role requires a friendly, professional demeanor, strong customer service skills, and the ability to educate clients on basic pet care. This is an on-site position with competitive compensation and benefits.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Hospitals, Inc in Waipahu, HI is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and guiding their pets to exam rooms. You will manage appointments, process payments, and promote products and services to pet owners.

The role requires a friendly, professional demeanor, strong customer service skills, and the ability to educate clients on basic pet care. This is an on-site position with competitive compensation and benefits.