Client Experience Specialist (In-Person, Seasonal)

H&R Block, Inc.; MetroWest (FL); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block seeks a Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and schedule appointments, coordinating with tax professionals to match clients with the right expert.

This in-person role supports daily operations, requires strong interpersonal skills, and involves handling confidential information with discretion during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities daily.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, scheduling systems, etc.).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain organized, clean office to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block seeks a Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and schedule appointments, coordinating with tax professionals to match clients with the right expert.

This in-person role supports daily operations, requires strong interpersonal skills, and involves handling confidential information with discretion during tax season.