Client Experience Specialist — In-Person

H&R Block, Inc.; Osage City (KS); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in a fast-paced, tax-season setting.

This in-office role requires professionalism, confidentiality, and teamwork to connect clients with the right tax professionals. Responsibilities include scheduling, answering calls, and maintaining a welcoming front desk experience while collaborating with tax professionals to ensure smooth daily

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborates effectively with team and serves clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficient with basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in a fast-paced, tax-season setting.

This in-office role requires professionalism, confidentiality, and teamwork to connect clients with the right tax professionals. Responsibilities include scheduling, answering calls, and maintaining a welcoming front desk experience while collaborating with tax professionals to ensure smooth daily