Client Experience Specialist - In-Office Reception

H&R Block, Inc.

San Jose (CA)

In loco

USD 25.000 - 37.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

H&R Block, Inc. is seeking a friendly Client Service Professional / Receptionist for an in-person, seasonal role in San Jose. You will greet clients, manage check-ins, and coordinate with tax professionals to ensure smooth daily operations.

This is a stepping stone into tax preparation or office leadership with training provided. Ideal candidates enjoy a fast-paced, client-focused environment, can multitask across scheduling and document handling, and maintain confidentiality with client

Competenze

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage multiple priorities throughout the day.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and scheduling tools.

Mansioni

Greet clients warmly and create a welcoming, professional first impression as the face of the office.
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality and care.