Client Experience Specialist - HR, Payroll & Benefits

Employer Flexible; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Employer Flexible seeks a Contact Center Specialist to deliver exceptional client service across HR, payroll, benefits, and admin services. You will be the primary contact for inquiries, resolving issues with accuracy and speed.

Responsibilities include responding to calls, emails, and messages, guiding clients on payroll and policies, and documenting interactions while escalating when necessary. Fluency in English; Spanish preferred but not required.

Qualifications

• Experience in customer service or call center is preferred.
• Familiarity with HR/payroll/PEO services is a plus.
• Proficient in using multiple computer systems simultaneously.

Responsibilities

• Respond to client inquiries via calls, email, and messages with first-call resolution.
• Provide guidance on payroll, benefits, onboarding, HR policies, and attendance.
• Document interactions in internal systems and escalate when needed.
• Collaborate with HR, payroll, and benefits teams to ensure timely resolution.
• Maintain confidentiality and adhere to data security policies.
• Support clients in navigating self-service portals and online platforms.

Skills

Customer service

Call center operations

Client support

Communication skills

Bilingual English/Spanish (preferred)

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Internal systems

CRM systems

Job description

Employer Flexible seeks a Contact Center Specialist to deliver exceptional client service across HR, payroll, benefits, and admin services. You will be the primary contact for inquiries, resolving issues with accuracy and speed.

Responsibilities include responding to calls, emails, and messages, guiding clients on payroll and policies, and documenting interactions while escalating when necessary. Fluency in English; Spanish preferred but not required.