Client Experience Specialist - Hearing Care

WS Audiology USA; Trinity, Northern (FL, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Onboarding

Benefits package

Paid holidays

PTO

401k with match

Health & Wellness programs

Mentorship

CES Advisory Board

Field support

Culture & training

Job summary

WS Audiology USA is seeking a Client Experience Specialist in Trinity, FL to ensure excellent care for our hearing clients. You will manage appointments, support walk-ins, and handle daily office tasks with a friendly, professional approach.

You'll maintain charts, process orders, support cash handling, and keep the clinic inviting. This role requires strong communication, computer skills, and a team-oriented mindset with a focus on service excellence.

Qualifications

• High School Diploma or equivalent is required.
• Experience in customer service and office administration.
• Excellent oral and written communication; professional rapport with clients and coworkers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and deliver friendly service.
• Manage clinic schedule for walk-in, curbside, and scheduled patients.
• Enter stock and custom orders; perform weekly inventory audit.
• Maintain records of cash and bank deposits; run end-of-day reports.
• Keep a clean, inviting environment.
• Basic hearing aid knowledge; perform cleaning/repair basics.
• Assist with hearing aid troubleshooting via phone or in person.
• Stay updated on HearUSA products, promotions and pricing; support remote care.

Skills

Customer service

Office administration

Communication skills

MS Office

Scheduling software

Multitasking

Organization

Time management

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

WS Audiology USA is seeking a Client Experience Specialist in Trinity, FL to ensure excellent care for our hearing clients. You will manage appointments, support walk-ins, and handle daily office tasks with a friendly, professional approach.

You'll maintain charts, process orders, support cash handling, and keep the clinic inviting. This role requires strong communication, computer skills, and a team-oriented mindset with a focus on service excellence.