Client Service Associate – Tax Training & Growth

Jackson Hewitt Tax Service Inc.; La Junta (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Wellness resources

401(k) matching

Flexible schedule

Corporate discount program

Free tax training

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to provide friendly, customer-focused support at our offices. You will engage with clients, confirm appointments, and help them during their tax journey while upholding our high service standards.

The role emphasizes strong communication and interpersonal skills in a fast-paced retail environment. Training will cover tax basics, interview steps, and ongoing client engagement during wait times, with opportunities for

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Active engagement with clients and ensuring exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Prepare tax returns and distribute marketing materials.
• Keep clients engaged during wait times.
• Learn how to answer questions about taxes and walk clients through the tax interview process.

Skills

Interpersonal skills

Communication skills

Customer service

Retail experience

Job description

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to provide friendly, customer-focused support at our offices. You will engage with clients, confirm appointments, and help them during their tax journey while upholding our high service standards.

The role emphasizes strong communication and interpersonal skills in a fast-paced retail environment. Training will cover tax basics, interview steps, and ongoing client engagement during wait times, with opportunities for