Customer Experience Specialist - Inbound Support

Travelers; Knoxville (TN); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid Time Off

Wellness program

Volunteer opportunities

Job summary

Travelers in Knoxville, TN is seeking a Customer Service Associate to be the first point of contact for customers, agents and partners. You will handle a high volume of inquiries via calls, email and chat with empathy and accuracy while learning products, systems and policies.

The role emphasizes active listening, clear communication, efficient documentation, and teamwork as you grow your skills and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Experience in customer service or call center environments.
• Clear verbal and written communication across audiences.
• Ability to navigate multiple systems and learn new tools.

Responsibilities

• Handle inbound inquiries from customers, agents, and partners via calls, emails, chats, and other channels.
• Document interactions accurately and follow procedures.
• Build customer satisfaction by applying product knowledge and empathy.
• Navigate multiple systems while assisting customers and resolving issues.
• Support departmental projects and other development opportunities.

Skills

Customer service

Communication

Tech proficiency

Analytical thinking

Time management

Adaptability

Learning mindset

Education

High school diploma or GED

Job description

Travelers in Knoxville, TN is seeking a Customer Service Associate to be the first point of contact for customers, agents and partners. You will handle a high volume of inquiries via calls, email and chat with empathy and accuracy while learning products, systems and policies.

The role emphasizes active listening, clear communication, efficient documentation, and teamwork as you grow your skills and contribute to a positive customer experience in a fast-paced environment.