Remote Client Experience Specialist — Flexible Schedule

Nexoratalent; Jacksonville (FL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Supportive team

Growth opportunities

Job summary

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey, coordinating client requests, managing service details, and ensuring a smooth experience from inquiry through completion. You will work with clients organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way.

This role requires strong communication, organization, and a commitment to delivering

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Highly organized with attention to detail.
• Able to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Written and verbal communication

Organization

Multitasking

Time management

Customer service experience

Online tools

Communication platforms

Tools

Online tools

Communication platforms

Job description

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey, coordinating client requests, managing service details, and ensuring a smooth experience from inquiry through completion. You will work with clients organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way.

This role requires strong communication, organization, and a commitment to delivering