Client Experience Specialist - Flexible Schedule

Jackson Hewitt Tax Service Inc.; Belen (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Wellness resources

401(k)

401(k) matching

Company parties

Employee discounts

Flexible schedule

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Discounted Friends and Family tax prep

Job summary

Jackson Hewitt Tax Service Inc. in New Mexico seeks a Client Service Associate to greet clients, confirm appointments, and provide essential support while they wait. You will learn how to answer tax questions, prepare returns, and guide customers through the tax interview process.

This role emphasizes strong communication, a friendly demeanor, and the ability to thrive in a busy retail environment. Training in tax preparation and PTIN will be provided to build your skills and career with Jackson

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients, confirm appointments, and follow up with past and potential clients.
• Prepare tax returns and distribute marketing materials.
• Keep clients engaged during wait times and learn how to answer questions about taxes and the tax interview process.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Customer service

Sales experience

Willingness to learn

Job description

Jackson Hewitt Tax Service Inc. in New Mexico seeks a Client Service Associate to greet clients, confirm appointments, and provide essential support while they wait. You will learn how to answer tax questions, prepare returns, and guide customers through the tax interview process.

This role emphasizes strong communication, a friendly demeanor, and the ability to thrive in a busy retail environment. Training in tax preparation and PTIN will be provided to build your skills and career with Jackson