Client Experience Specialist (Tax Team)

Jackson Hewitt Tax Service Inc.

Los Lunas (NM)

On-site

USD 32,000 - 46,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Opportunity for advancement

Wellness resources

401(k)

401(k) matching

Company parties

Employee discounts

Flexible schedule

Include all health or wellnessBenefits

Corporate discount program

Opportunities for advancement within组织

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Discounted Friends and Family tax

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the friendly face for all visitors, delivering exceptional client experiences and providing essential support in our offices in New Mexico.

You will actively engage with clients, confirm appointments, and follow up with past and potential clients while assisting with tax return preparation and related tasks. The role emphasizes strong communication, relationship-building, and a welcoming attitude as you learn how to

Qualifications

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Prior customer service or sales experience preferred, but not required.
Willingness to learn and grow in a customer-focused role.

Responsibilities

Engage with clients to confirm appointments and follow up with past and potential clients.
Assist with tax return preparation and review.
Distribute marketing materials and keep clients engaged during wait times.
Answer questions about taxes and walk clients through stages of the tax interview process.