Client Experience Specialist — CSR with PTO & Benefits

Modern Pest Control, Inc.; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

Modern Pest Control, Inc. is seeking a friendly Customer Service Representative in Katy, TX to be the voice of the company for homeowners and business owners.

You will greet clients, answer questions about pest solutions, and coordinate technician schedules to keep routes running smoothly. The role emphasizes handling phone and email inquiries with empathy, updating client files, and collaborating with field staff to ensure timely service.

Qualifications

• Proven experience in customer-facing roles.
• Strong communication over phone and email.
• Ability to stay calm during busy periods.

Responsibilities

• Greet clients warmly over the phone and assist with their questions about our pest solutions.
• Coordinate and confirm technician schedules to ensure our service routes run smoothly each day.
• Provide clear information regarding our treatment plans and service guarantees.
• Update client files with accurate notes following every conversation.
• Resolve minor service concerns with empathy and quick, practical solutions.
• Collaborate with our field technicians to keep them updated on daily changes and client needs.

Skills

Customer service

Calm under pressure

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Modern Pest Control, Inc. is seeking a friendly Customer Service Representative in Katy, TX to be the voice of the company for homeowners and business owners.

You will greet clients, answer questions about pest solutions, and coordinate technician schedules to keep routes running smoothly. The role emphasizes handling phone and email inquiries with empathy, updating client files, and collaborating with field staff to ensure timely service.