Customer service Representative

Modern Pest Control, Inc.; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

Modern Pest Control, Inc. is seeking a friendly Customer Service Representative in Katy, TX to be the voice of the company for homeowners and business owners.

You will greet clients, answer questions about pest solutions, and coordinate technician schedules to keep routes running smoothly. The role emphasizes handling phone and email inquiries with empathy, updating client files, and collaborating with field staff to ensure timely service.

Qualifications

• Proven experience in customer-facing roles.
• Strong communication over phone and email.
• Ability to stay calm during busy periods.

Responsibilities

• Greet clients warmly over the phone and assist with their questions about our pest solutions.
• Coordinate and confirm technician schedules to ensure our service routes run smoothly each day.
• Provide clear information regarding our treatment plans and service guarantees.
• Update client files with accurate notes following every conversation.
• Resolve minor service concerns with empathy and quick, practical solutions.
• Collaborate with our field technicians to keep them updated on daily changes and client needs.

Skills

Customer service

Calm under pressure

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Job Description

At Modern Pest Control, Inc., we believe that our office is the heartbeat of our success. Based right here in the heart of Katy, Texas, we have built a reputation for being the neighbors you can count on when unexpected pests arrive. We are looking for a friendly, organized, and positive Customer Service Representative to be the voice of our company. You won’t just be answering phones; you will be the person who brings peace of mind to homeowners and business owners throughout our community. We pride ourselves on creating an environment where every team member feels heard, valued, and encouraged to grow. If you have a natural knack for turning someone's bad day into a good one and enjoy a workplace that feels less like a corporate cubicle and more like a local hub of activity, we want to meet you. You will play a vital role in keeping our operations moving smoothly while making sure every person who contacts us feels treated with the care they deserve.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Greet clients warmly over the phone and assist with their questions about our pest solutions.
• Coordinate and confirm technician schedules to ensure our service routes run smoothly each day.
• Provide clear information regarding our treatment plans and service guarantees.
• Update client files with accurate notes following every conversation.
• Resolve minor service concerns with empathy and quick, practical solutions.
• Collaborate with our field technicians to keep them updated on daily changes and client needs.

Requirements

• High school diploma or equivalent.
• Strong comfort level with phone and email communications.
• Reliable transportation to our Katy office location.
• Experience in customer-facing roles, whether in service or retail.
• A natural ability to stay calm and helpful during busy periods.
• Basic computer skills and familiarity with scheduling software.