Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Oxon Hill (MD); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Oxon Hill, MD is hiring a Client Experience Associate within our Retail Banking organization.

Based in Oxon Hill, you will support multiple branches and deliver a unique customer experience aimed at improving financial wellbeing and loyalty. You will educate customers on banking options, identify opportunities, and refer to branch staff to grow wallet share through proactive engagement.

Qualifications

• Experience in customer interactions and referrals.
• Knowledge of banking products and services.
• Ability to adhere to policies and risk framework.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during customer interactions and refers to branch staff.
• Supports proactive sales conversations through a defined sales process and lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Tools

Job description

PNC Financial Services Group, Inc. in Oxon Hill, MD is hiring a Client Experience Associate within our Retail Banking organization.

Based in Oxon Hill, you will support multiple branches and deliver a unique customer experience aimed at improving financial wellbeing and loyalty. You will educate customers on banking options, identify opportunities, and refer to branch staff to grow wallet share through proactive engagement.