Client Experience Specialist – Banking Solutions

PNC; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pension plan

Stock purchase program

Paid time off

Job summary

PNC is seeking a Client Experience Associate for our Convention Center Branch in Philadelphia, PA. You will deliver a personalized customer experience, identify opportunities, and promote PNC products while guiding customers through digital banking options.

The role emphasizes relationship-building, adherence to policies, and supporting daily branch operations to ensure smooth service and loyalty growth.

Qualifications

• Experience in customer service or branch banking environments.
• Ability to educate customers on financial options and use of digital tools.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Engage customers in lobby activities and promote PNC products.
• Educate customers on digital options for transactions and services.
• Apply product knowledge to resolve customer problems and maintain policies.
• Support daily branch operations and teller functions efficiently.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate for our Convention Center Branch in Philadelphia, PA. You will deliver a personalized customer experience, identify opportunities, and promote PNC products while guiding customers through digital banking options.

The role emphasizes relationship-building, adherence to policies, and supporting daily branch operations to ensure smooth service and loyalty growth.