Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Florence (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with company match

Education assistance

Paid time off

Job summary

PNC Financial Services Group, Inc. in Florence, KY is seeking a Client Experience Associate to deliver a distinct customer experience across multiple branches in the region. This in-office role supports lobby engagement and refers customers to branch staff as appropriate.

You will educate customers on options for managing finances, leverage technology, and apply product knowledge to enhance loyalty and share of wallet through a defined sales process.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Strong customer service and communication skills.
• Ability to identify banking opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and leverages technology to assist transactions.
• Supports proactive sales conversations and lobby engagement while maintaining branch operations.

Skills

Banking

Customer Service

Customer Experience

Client Loyalty

Proactive Sales

Identifying Opportunities

Leveraging Technology

Job description

PNC Financial Services Group, Inc. in Florence, KY is seeking a Client Experience Associate to deliver a distinct customer experience across multiple branches in the region. This in-office role supports lobby engagement and refers customers to branch staff as appropriate.

You will educate customers on options for managing finances, leverage technology, and apply product knowledge to enhance loyalty and share of wallet through a defined sales process.